Try Updated Microsoft MB2-714 Exam Questions – [Feb-2018 Dumps]

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Latest and Most Accurate Microsoft MB2-714 Dumps Exam Questions and Answers:

Version: 9.0
Question: 21

Your company has a Dynamics CRM organization that has the following characteristics:
• The organization has 1,000 active users.
• The users access CRM by using the web client and mobile devices.
• Managers are responsible for updating all of the account records.
• All of the users are responsible for creating and updating case records.
The company is evaluating whether to implement Unified Service Desk.
You need to identify the characteristic of the company that will prevent the successful use of Unified What should you identify?

A. Managers are responsible for updating alt of the account records.
B. The users access CRM by using the web client and mobile devices.
C. The company has 1,000 active users.
D. All of the users are responsible for creating and updating case records.

Answer: C

Question: 22

You are managing business closures in Dynamics CRM.
You configure business closure days for your company.
You have 50 managers who belong to a resource group named Managers.
You need to ensure that the managers can be scheduled for activities anytime, including during the business closure days. All other resources must be prevented from being scheduled on the business closure days.
What should you configure?

A. the user records
B. the closure for the CRM organization
C. the selection rules
D. the record for the Managers resource group

Answer: B

Question: 23

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: AB

Question: 24

You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.

Answer: D

Question: 25

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?

A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk

Answer: B

Question: 26

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy

Answer: D

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