Try Updated Microsoft MB2-718 Exam Questions – [March-2018 Dumps]
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Latest Microsoft MB2-718 Dumps Exam Questions and Answers:
You are a customer service agent in a call center. AH customer service agents use Unified Service Desk (USD) to respond to calls.
You need to respond to two calls from two different customers at the same time. What should you do?
A. Create one session for each customer.
B. Create two sessions and use connections to create a relationship between them.
C. Create one session and add each customer to a separate section on the form.
D. Create one session and add each customer to the related customer sub grid.
You deploy Unified Service Desk (USD). You configure a toolbar container hosted control.
You need to ensure that the hosted control is aligned to a specific part of the screen by using the Realign Window action.
Which three parameters can you configure? Each correct answer presents a complete solution.
D. client type
You plan to create surveys for a multinational company that manages hotels. You must create a unique survey for each hotel location. Which statement is true?
A. You can capture up to 10,000 survey responses per day.
B. You can store unlimited survey responses over time.
C. You can publish a maximum of 200 surveys.
D. All surveys must use the same theme.
You are creating a new survey with the Voice of the Customer Survey designer.
Which two statements regarding the Voice of the Customer Survey designer are true? Each correct answer presents a complete solution.
A. The Complete page must always display last.
B. The Welcome page must always display first.
C. Surveys can have up to three pages.
D. Surveys can contain unlimited questions.
You need to implement Microsoft Power BI to analyze and visualize data.
Which two actions can you perform? Each correct answer presents a complete solution.
A. Use iframes to display content
B. Implement custom visualizations.
C. Use a file that is stored in Microsoft OneDrive as a data source.
D. Display the most recent version of the data always.
You enable feedback for a Voice of the Customer survey. What is the total number of questions allowed for the survey?
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